Frequently Asked Questions

General Information

What is Pictalk?

Pictalk is a suite of applications designed to improve communication, promote autonomy, and reduce anxiety for people with neurodevelopmental disorders, such as autism, autism spectrum disorders (ASD), and Down syndrome. Our tools include Pictalk AAC, Pictalk Buddy, Pictalk Go, and Pictalk Creator. 

Who are the Pictalk applications aimed at?

Our applications are intended for individuals with communication or organization difficulties, whether they have been present since birth (for example, Down syndrome, autism, ASD, Angelman syndrome) or acquired later (stroke, accidents, neurodegenerative diseases). They are also helpful for parents, caregivers, and healthcare professionals who support these individuals. 

Do AAC applications hinder language development?

No, Augmentative and Alternative Communication (AAC) supports language development. It reduces frustration by providing a means of communication and develops language. Our little brother Pablo is now 19 years old and can buy breadsticks by himself using Pictalk. For more information, you can check this article: https://www.caausette.com/un-mythe-qui-a-la-peau-dure

What is AAC?

The Augmentative and Alternative Communication (AAC) refers to a set of tools, methods, and strategies that compensate for or supplement verbal communication. It provides individuals who have difficulties expressing themselves verbally – whether from birth or following an event (stroke, accident, neurodegenerative disease) – effective means to communicate their thoughts, needs, and emotions.

What is the difference between the different Pictalk applications?

  • Pictalk AAC: A communication application using pictograms to help people with difficulties expressing themselves verbally.
  • Pictalk Buddy: A visual planner that allows structuring the day and reduces anxiety related to unpredictability.
  • Pictalk Go: An application that translates words or phrases into pictograms to facilitate communication with non-verbal or hearing-impaired individuals.
  • Pictalk Creator: A tool dedicated to creating AAC resources, such as sequencers, weekly planners, and life books.

Basic Features

Are the Pictalk applications compatible with all devices?

Yes, our applications are compatible with smartphones, tablets, and computers running on iOS, Android, PC, and Mac. They offer cloud synchronization to access your projects from anywhere. 

Can I use the Pictalk applications without an internet connection?

Some features require an internet connection, particularly to access the pictogram database. However, it is possible to save translations or resources for offline access.

Is it possible to customize pictograms and resources?

Yes, our applications allow you to customize pictograms, add new elements, and create resources tailored to the specific needs of each user.

Registration and Account Creation

I am not receiving the validation email. What should I do?

Check your spam folder. If you are using a professional email, the server may block external emails. Please contact your IT support or write to us for assistance.

I lost my password. What should I do?

Go to the login page and click on “Forgot Password”. You will receive a link to reset your password.

Technical Issues

How do I report a bug on a Pictalk application?

Errors are automatically sent. If the problem persists, you can contact us via email explaining the issue and providing as many details as possible.

Why do some pictograms not display correctly?

Make sure you are connected to the Internet and that the application is up to date. If the problem persists, try restarting the application or reinstalling it.

Accessibility

Are the Pictalk applications accessible to individuals with vision or motor impairments?

Our applications are designed to be accessible to the widest audience. However, some functions may require fine motor skills or specific adaptations. It is recommended to test the application to ensure it meets your needs.

Business Model and Sustainability

Are the Pictalk applications free?

We offer free versions with basic features. A freemium version with additional options will be available soon to support the continuous development of the applications.

Why adopt a freemium model?

The freemium model allows us to continue offering free features while ensuring resources to maintain and improve the applications in a sustainable way.

Frequently Asked Questions about Security and Data

How is user data protected on Pictalk applications?

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

How can I delete my account and personal data?

You can follow the steps in the account deletion tutorial available on our site, or contact us directly to request the deletion of your data.