Non-profit organization, funded by your donations

Frequently Asked Questions

General Information

What is Pictalk?

Pictalk is a suite of applications designed to improve communication, promote autonomy, and reduce anxiety for people with neurodevelopmental disorders, such as autism, Autism Spectrum Disorder (ASD), and Trisomie 21. Our tools include Pictalk AAC, Pictalk Buddy, Pictalk Go, and Pictalk Creator. 

Who are the Pictalk applications for?

Our applications are intended for people with communication or organizational difficulties, whether present from birth (for example, Trisomie 21, autism, ASD, Angelman syndrome) or acquired later (stroke, accidents, neurodegenerative diseases). They are also useful for parents, caregivers, and healthcare professionals supporting these individuals. 

Do AAC applications hinder language development?

No, Augmentative and Alternative Communication (AAC) supports language development. It reduces frustration by providing a means of communication and helps develop language. Our little brother Pablo is now 19 years old and manages to buy baguettes on his own with Pictalk AAC. For more information, you can consult this article: https://www.caausette.com/un-mythe-qui-a-la-peau-dure

What is AAC?

Augmentative and Alternative Communication (AAC) refers to the set of tools, methods, and strategies that compensate for or complement verbal communication. It provides people who have difficulty expressing themselves orally — whether from birth or due to an event (stroke, accident, neurodegenerative disease) — with effective ways to communicate their thoughts, needs, and emotions.

What is the difference between the various Pictalk applications?

  • Pictalk AAC: A communication application using pictograms to help people who have difficulty expressing themselves verbally.
  • Pictalk Buddy: A visual schedule that helps structure the day and reduce anxiety related to unpredictability.
  • Pictalk Go: An application that translates words or phrases into pictograms to facilitate communication with non-verbal or hearing-impaired individuals.
  • Pictalk Creator: A tool dedicated to creating AAC resources, such as guided sequences, weekly planners, and life books.

Basic Features

Are Pictalk applications compatible with all devices?

Yes, our applications are compatible with smartphones, tablets, and computers running iOS, Android, PC, and Mac. They offer cloud synchronization to access your projects wherever you are. 

Can I use Pictalk applications without an internet connection?

Some features require an internet connection, notably to access the pictogram database. However, it is possible to save translations or resources for offline consultation.

Is it possible to customize pictograms and resources?

Yes, our applications allow customization of pictograms, addition of new elements, and creation of resources tailored to the specific needs of each user.

Registration and Account Creation

I did not receive the validation email. What should I do?

Check your spam folder. If you use a professional email, the server may block external emails. Contact your IT support or write to us for assistance.

I lost my password. What should I do?

Go to the login page and click on "Forgot password." You will receive a link to reset your password.

Technical Issues

How do I report a bug in a Pictalk application?

Errors are automatically sent. If the problem persists, you can contact us by email explaining the issue and providing as many details as possible.

Why do some pictograms not display correctly?

Make sure you are connected to the internet and that the application is up to date. If the issue persists, try restarting the application or reinstalling it.

Accessibility

Are Pictalk applications accessible to people with visual or motor impairments?

Our applications are designed to be accessible to as many people as possible. However, some functions may require fine motor skills or specific adaptations. It is recommended to test the application to ensure it meets your needs.

Business Model and Sustainability

Is Pictalk Buddy free?

The application is pay-what-you-want for families, with complete access and no time limit. Everyone contributes according to their means. For professional use, we require membership in the Pictalk association. Your support is necessary to ensure the continuity of Pictalk AAC and long-term maintenance.

Why a pay-what-you-want model?

The pay-what-you-want model allows us to continue offering a quality application without time limits, while ensuring resources to maintain and improve the application. This helps us meet users' needs sustainably.

Frequently Asked Questions about Security and Data

How are user data protected on Pictalk applications?

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

How can I delete my account and personal data?

You can follow the steps in the account deletion tutorial available on our site, or contact us directly to request the deletion of your data.