Frequently Asked Questions

Pictalk Buddy is an accessible calendar application specially designed to help people with disabilities structure their day and reduce their anxiety. It promotes independence by allowing users to create routines and organize daily tasks.

Pictalk Buddy is intended for people whose disability affects their independence and daily management. It is particularly useful for individuals with cognitive disorders or suffering from anxiety related to the uncertainty of their daily schedule.

Pictalk Buddy Watch is our application on Wear OS smartwatches, specifically designed for people with ASD, Down syndrome, or other cognitive disabilities. It works in perfect synchronization with the Pictalk Buddy app on smartphones to provide enhanced daily independence.

Everything syncs automatically: schedules, sequences, settings, and notifications. You create and manage content from your Pictalk Buddy smartphone, and it appears instantly on the connected watch.

By clearly visualizing the day and week, Pictalk Buddy helps users anticipate events and tasks. This allows them to prepare better and reduce anxiety.

The app helps your child gain independence by providing a structured and predictable framework. You can easily create daily routines and help them accomplish tasks autonomously, such as getting ready for school or brushing teeth.

Pictalk Buddy allows you to organize the days of the people you support in a simple and intuitive manner. With customization options, you can structure their schedule and reduce stressful situations.

The app works both online and offline. Once events and tasks are downloaded, you can continue using them even without an internet connection.

Yes, Pictalk Buddy allows you to add images, videos, or sounds to each event to better illustrate tasks and help users orient themselves during their day.

To create a routine, you can schedule recurring tasks such as morning preparations or activities. The app helps structure the day clearly and visually, encouraging users to follow their routines.

Pictalk Buddy displays tasks visually and clearly. Users can follow instructions, listen to tasks aloud, and perform them alone, thereby increasing their confidence.

Check your spam folder. If you're using a corporate email, your server might block external emails. Contact your IT support or contact us for assistance.

Go to the login page and click on “Forgot password”. You will receive a link to reset your password.

Errors are automatically sent, but if the problem persists, you can contact us by email explaining the issue and providing as many details as possible.

First, check if you have enabled offline mode. If events do not reappear, try restarting the app or contact our technical support.

Yes, Pictalk Buddy offers an accessible interface adapted for most users with visual impairments. We recommend trying the app to verify that it meets your specific needs.

In most cases, yes. However, using it on a phone may require fine motor skills.

Pictalk Buddy offers many customization options. You can create events, add images or videos, and organize tasks according to the user's needs.

The app offers a free version with basic features. However, we plan to introduce a freemium version with additional features to enable ongoing development.

The freemium model allows us to continue offering free features while ensuring resources to maintain and improve the app. This helps us meet user needs sustainably.

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

No, we do not share user data with third parties unless you give us permission.

You can follow the steps in the account deletion tutorial available on our website or contact us directly to request data removal.