Frequently Asked Questions

General Information

What is the Pictalk Buddy application?

Pictalk Buddy is an accessible agenda application, specifically designed to help individuals with disabilities structure their day and reduce their anxiety. It promotes autonomy by allowing users to create routines and organize daily tasks.

Who is Pictalk Buddy for?

Pictalk Buddy is intended for individuals whose disabilities impact their autonomy and daily management. It is particularly useful for people with cognitive impairments or those experiencing anxiety related to the uncertainty of their daily schedules.

How does Pictalk Buddy help reduce anxiety?

By allowing users to clearly visualize the flow of the day and the week, Pictalk Buddy helps them anticipate events and tasks. This enables them to better prepare and reduce their anxiety.

I am a parent, why should I use Pictalk Buddy?

The application allows you to help your child gain autonomy by providing a structured and predictable framework. You can easily create daily routines and assist them in completing tasks independently, such as preparing for school or brushing their teeth.

I am a professional, why should I use Pictalk Buddy?

Pictalk Buddy allows you to organize the days of the individuals you support in a simple and intuitive manner. With customization options, you can structure their schedules and reduce anxiety-inducing situations.

Basic Features

How to use Pictalk Buddy without an internet connection?

The application works both online and offline. Once events and tasks are downloaded, you can continue to use them even without an Internet connection.

Can I add images or videos to my events?

Yes, Pictalk Buddy allows you to add images, videos, or sounds to each event to better illustrate tasks to be accomplished and help users navigate their day.

How to create a routine with Pictalk Buddy?

To create a routine, you can schedule recurring tasks such as preparing in the morning or engaging in an activity. The application allows for a clear and visual structuring of the day, encouraging the user to follow their routine.

How does the application help accomplish tasks independently?

Pictalk Buddy displays tasks in a visual and clear manner. Users can follow the instructions, listen to tasks aloud, and complete them on their own, thereby enhancing their self-confidence.

Registration / Account Creation

I am not receiving the validation email. What should I do?

Check your spam folder. If you are using a professional email, your server may block external emails. Contact your IT support or write to us for assistance.

I have lost my password, what should I do?

Go to the login page and click on “Forgot Password”. You will receive a link to reset your password.

Technical Issues

How do I report a bug on Pictalk Buddy?

Errors are sent automatically, but if the problem persists, you can contact us via email explaining the issue and providing as many details as possible.

My events have disappeared, what should I do?

First, check if you have enabled offline mode. If the events do not reappear, try restarting the application or contact our technical support.

Accessibility

Is Pictalk Buddy accessible for individuals with visual impairments?

Yes, Pictalk Buddy offers an accessible interface adapted to most users with visual impairments. We recommend trying the application to ensure it meets your specific needs.

Is the application accessible to individuals with motor impairments?

In most cases, yes. However, using it on a phone may require some fine motor skills.

How can I customize the application for my child or patient?

Pictalk Buddy offers many customization options. You can create events, add images or videos, and organize tasks according to the user's needs.

Business Model and Sustainability

Is Pictalk Buddy free?

The application offers a free version with basic features. However, we plan to introduce a freemium version with additional features to allow for the continued development of the application.

Why a freemium model?

The freemium model allows us to continue offering free features while ensuring resources to maintain and improve the application. This helps us address user needs sustainably.

Frequently Asked Questions about Security and Data

How are user data protected on Pictalk Buddy?

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

Does Pictalk Buddy share user data with third parties?

No, we do not share user data with third parties unless you give us permission.

How can I delete my account and personal data?

You can follow the steps in the account deletion tutorial available on our site, or contact us directly to request the deletion of your data.