Frequently Asked Questions

Pictalk Buddy is an accessible visual schedule application, specially designed to help people with disabilities structure their day and reduce their anxiety. It promotes autonomy by allowing the creation of routines and organizing daily tasks.

Pictalk Buddy is intended for people whose disability impacts their autonomy and daily management. It is particularly useful for individuals with cognitive disabilities or those suffering from anxiety related to uncertainty about the daily schedule.

Pictalk Buddy Watch is our Wear OS smartwatch application, specifically designed for people with Autism Spectrum Disorder (ASD), Down syndrome, or other cognitive disabilities. It works in perfect synchronization with the Pictalk Buddy smartphone app to provide increased daily autonomy.

Everything synchronizes automatically: schedules, guided sequences, settings, and notifications. You create and manage content from your Pictalk Buddy smartphone, and it appears instantly on the connected watch.

By allowing clear visualization of the day's and week's flow, Pictalk Buddy helps users anticipate events and tasks. This enables them to better prepare and reduce their anxiety.

The application helps you support your child in gaining autonomy by providing a structured and predictable framework. You can easily create daily routines and assist your child in accomplishing tasks independently, such as getting ready for school or brushing their teeth.

Pictalk Buddy allows you to organize the days of the people you support in a simple and intuitive way. Thanks to customization options, you can structure their schedule and reduce anxiety-provoking situations.

The application works both online and offline. Once events and tasks are downloaded, you can continue to use them even without an internet connection.

Yes, Pictalk Buddy allows adding images, videos, or sounds to each event to better illustrate the tasks to be completed and help users navigate their day.

To create a routine, you can schedule recurring tasks such as getting ready in the morning or doing an activity. The application structures the day in a clear and visual way, encouraging the user to follow their routine.

Pictalk Buddy displays tasks in a visual and clear manner. Users can follow the instructions, listen to the tasks aloud, and perform them on their own, thus improving their self-confidence.

Check your spam folder first. If you use a professional email, your server might block external emails. Contact your IT support or write to us for assistance.

Go to the login page and click on “Forgot password”. You will receive a link to reset your password.

Errors are automatically sent, but if the problem persists, you can contact us by email explaining the issue and providing as many details as possible.

First, check if you have enabled offline mode. If events do not reappear, try restarting the application or contact our technical support.

Yes, Pictalk Buddy offers an accessible interface adapted to most users with visual impairments. We recommend trying the application to verify that it meets your specific needs.

In most cases, yes. However, using it on a phone may require some fine motor skills.

Pictalk Buddy offers many customization options. You can create events, add images or videos, and organize tasks according to the user's needs.

The application is pay-what-you-want for families, with full access and no time limit. Everyone contributes according to their means. For professional use, we require membership in the Pictalk association. Your support is necessary to ensure the continuity of Pictalk and long-term maintenance.

The pay-what-you-want model allows us to continue offering a quality application without time limits, while guaranteeing resources to maintain and improve the application. This helps us sustainably meet user needs.

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

No, we do not share user data with third parties unless you authorize us to do so.

You can follow the steps in the account deletion tutorial available on our website or contact us directly to request the deletion of your data.