Frequently Asked Questions

Pictalk Buddy is an accessible communication and scheduling application specially designed to help people with disabilities communicate, structure their day, and reduce anxiety. It promotes autonomy by allowing the creation of routines and organizing daily tasks.

Pictalk Buddy is intended for people whose disability impacts communication, autonomy, and daily management. It is particularly useful for individuals with cognitive disabilities or those experiencing anxiety related to uncertainty about their daily schedule.

Pictalk Buddy Watch is our Wear OS smartwatch app, specifically designed for people with Autism Spectrum Disorder (ASD), Down syndrome, or other cognitive disabilities. It works in perfect synchronization with the Pictalk Buddy smartphone app to provide greater daily autonomy.

Everything synchronizes automatically: schedules, sequences, settings, and notifications. You create and manage content from your Pictalk Buddy smartphone app, and it appears instantly on the connected watch.

By allowing a clear visualization of the day’s and week’s activities, Pictalk Buddy helps users anticipate events and tasks. This enables better preparation and reduces anxiety.

The app helps you support your child in gaining autonomy by offering a structured and predictable framework. You can easily create daily routines and assist them in completing tasks independently, such as getting ready for school or brushing their teeth.

Pictalk Buddy allows you to create a communication vocabulary and organize the days of the people you support in a simple and intuitive way. Thanks to customization options, you can structure their schedule and reduce anxiety-inducing situations.

The app works both online and offline. Once events and tasks are downloaded, you can continue to use them even without an Internet connection.

Yes, Pictalk Buddy allows adding images, videos, or sounds to each event to better illustrate the tasks to be accomplished and help users navigate their day.

To create a routine, you can schedule recurring tasks like getting ready in the morning or doing an activity. The app structures the day clearly and visually, encouraging the user to follow their routine.

Pictalk Buddy displays tasks in a clear and visual way. Users can follow instructions, listen to the tasks aloud, and perform them alone, thereby improving their self-confidence.

Check your spam folder. If you use a professional email, your server might block external emails. Contact your IT support or write to us for assistance.

Go to the login page and click on “Forgot password.” You will receive a link to reset your password.

Errors are sent automatically, but if the problem persists, you can contact us by email explaining the issue and providing as many details as possible.

First, check if offline mode is activated. If events don’t reappear, try restarting the app or contact our technical support.

Yes, Pictalk Buddy offers an accessible interface adapted for most users with visual impairments. We recommend trying the app to verify that it matches your specific needs.

In most cases, yes. However, using a phone may require some fine motor skills.

Pictalk Buddy offers many customization options. You can create events, add images or videos, and organize tasks based on the user’s needs.

The app is offered on a pay-what-you-want basis for families, with full access and no time limit. Everyone contributes according to their means. For professional use, we require membership in the Pictalk association. Your support is necessary to ensure the continuity and long-term maintenance of Pictalk.

The pay-what-you-want model allows us to continue offering a quality app without time limits while securing resources to maintain and improve the application. This helps us meet users’ needs sustainably.

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

No, we do not share user data with third parties unless you grant permission.

You can follow the steps in the account deletion tutorial available on our website or contact us directly to request the deletion of your data.