Frequently Asked Questions

General Information

What is the Pictalk Creator application?

Pictalk Creator is a tool dedicated to creating resources in Augmentative and Alternative Communication (AAC), such as schedules, weekly planners, life notebooks, and much more. It allows for easy creation of personalized documents using pictograms, texts, and images.

Who is Pictalk Creator for?

The application is intended for parents, caregivers, and professionals who support individuals with disabilities and use AAC. It is designed to simplify the creation of visual supports by optimizing the creation process compared to tools like Word™ or Photoshop™.

How does Pictalk Creator simplify the creation of AAC resources?

With Pictalk Creator, you can easily search for pictograms in a database of over 30,000 images, then integrate them directly into your projects. You no longer need to manually download images from different sites, saving you time and energy.

I’m a parent, why use Pictalk Creator?

As a parent, Pictalk Creator allows you to create personalized supports to help your child better understand their routine and daily tasks. Whether it's to create a weekly planner or a life notebook, the application provides a quick and simple way to create and share your resources.

I’m a professional, why use Pictalk Creator?

Pictalk Creator allows you to standardize your AAC resources and share them with other professionals. You can save time by using predefined templates, sharing schedules or weekly planners, and collaborating with your colleagues to avoid recreating the same supports every time.

Basic Features

Can I use Pictalk Creator on multiple devices?

Yes, Pictalk Creator is compatible with phones, tablets, and computers, whether on iOS, Android, PC or Mac. Your resources are synced with the cloud, allowing you to access your projects wherever you are.

How to create a weekly planner or a sequence planner with Pictalk Creator?

Simply select a predefined template for a weekly planner or sequence planner, then add pictograms, texts, or images according to the needs of the person you are supporting. You can then customize and adjust the content to create a tailored resource.

Can I share my created resources with other users?

Yes, Pictalk Creator allows you to share your resources with other users, such as professionals in a facility or parents. This makes collaboration easy and helps avoid recreating the same supports.

How do I export my creations?

You can export your projects in various formats, such as PDF or PNG. The documents are available in several sizes (A4 portrait, A4 landscape, square), allowing you to print them or use them in digital form.

Registration / Account Creation

I am not receiving the validation email. What should I do?

Check your spam folder. If you are using a work email, your server may block external emails. Contact your IT support or write to us for assistance.

I lost my password, what should I do?

No worries! Go to the login page and click on "Forgot Password". You will receive a link to reset your password.

Technical Issues

How to report a bug on Pictalk Creator?

Errors are automatically sent. If the problem persists, you can contact us via email explaining the issue and providing as many details as possible.

Why do some pictograms or images not display correctly?

Make sure you are connected to the internet and that the application is up to date. If the problem persists, try restarting the application or reinstalling it.

Accessibility

Is Pictalk Creator accessible for people with vision impairments?

The application is designed to be accessible to a wide audience, but it is recommended to test the application to ensure that it meets the specific needs of users with visual impairments.

Is the application accessible to people with motor disabilities?

Yes, Pictalk Creator can be used on various devices (tablets, computers) and allows for customization that can make it easier to use for people with motor disabilities. However, some functions may require fine motor skills.

Can I customize the application according to my child's or patient’s needs?

Yes, Pictalk Creator allows you to fully customize your projects by adding pictograms, images, and texts tailored to the needs of each person. You can also use templates to save time.

Economic Model and Sustainability

Is Pictalk Creator free?

Pictalk Creator offers a free version with basic features. A freemium version with additional options will be available to enable continuous development of the application and offer more possibilities to users.

Why a freemium model?

The freemium model allows us to continue offering a free version while ensuring resources to maintain and improve the application sustainably. This allows us to regularly add new features and provide quality support.

Frequently Asked Questions about Security and Data

How is user data protected on Pictalk Creator?

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

Does Pictalk Creator share user data with third parties?

No, we do not share user data with third parties unless you give us permission.

How can I delete my account and my personal data?

You can follow the steps in the account deletion tutorial available on our website, or contact us directly to request the deletion of your data.