Frequently Asked Questions

 
Pictalk Go is an application that translates words or sentences into pictograms to help non-verbal or hard-of-hearing people to be understood quickly and without prior training.

The application is intended for anyone needing to communicate with non-verbal, deaf, or hard-of-hearing individuals, such as parents, caregivers, or healthcare professionals. It is ideal for those who have not learned sign language but want to easily interact with non-speaking people.

With over 30,000 pictograms available, Pictalk Go allows you to compose sentences instantly. The application helps simplify communication by translating words into pictograms that are readable and understandable by everyone.

Pictalk Go allows you to communicate quickly and simply with your child without having to prepare physical supports like boards or printed pictograms. The application facilitates understanding and helps you respond to your child's needs in any situation.

 
The application allows you to save time and improve the quality of care for non-speaking individuals. It is ideal for use in emergency situations or environments where traditional AAC supports cannot be prepared.

 
Pictalk Go lets you type words or sentences, which the application instantly translates into pictograms. These pictograms are captioned with text to facilitate memorization of words and communication.

The application has over 30,000 pictograms accessible with one click, directly from your mobile device.

Pictalk Go requires an internet connection to access the pictogram database and translate sentences, but you can save translations to consult offline.

 
Yes, you can customize some pictograms and add new ones according to the specific needs of the user.

 Check your spam folder. If you are using a professional email, the server may block external emails. Contact your IT support or write to us for help.

 
No worries! Go to the login page and click "Forgot password". You will receive a link to reset your password.

 Errors are automatically sent. If the problem persists, you can contact us by email explaining the issue and providing as many details as possible.

Make sure you are connected to the internet. If the problem persists, try restarting the application or updating it to the latest version.

The application offers an interface adapted to most users with visual impairments. However, it is recommended to test the application to ensure it meets your needs.

In most cases, yes. However, using it on a phone may require fine motor skills to type words or sentences.

 
Yes, Pictalk Go allows you to add or modify pictograms to personalize the application according to the specific needs of each user.

The application is offered on a pay-what-you-can basis for families, with full access and no time limit. Everyone contributes according to their means. For professional use, we require membership in the Pictalk association. Your support is necessary to ensure the continuity of Pictalk and ongoing maintenance.

This model allows us to continue offering a quality application without time limits while guaranteeing resources to maintain and improve the application. It helps us meet users' needs sustainably.

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

 
No, we do not share user data with third parties unless you give us permission.

You can follow the steps in the account deletion tutorial available on our website, or contact us directly to request the deletion of your data.