Non-profit organization, funded by your donations

Frequently Asked Questions

General Information

What is the Pictalk AAC application?

Pictalk AAC is a communication application that uses pictograms and other content to help people who have difficulties communicating.

Who is the Pictalk AAC application for?

Pictalk AAC is useful for people with communication disorders, whether from birth (such as Trisomy 21, Autism Spectrum Disorder (ASD), Angelman syndrome) or due to an event occurring later (stroke, accidents, neurodegenerative diseases).

Will using an AAC application hinder my child's language development?

No, AAC supports language development. It helps reduce frustrations by providing a means of communication even before the person speaks.

What is the difference between the Pictalk AAC application and the Pictalk website?

The Pictalk AAC application allows communication, while the website presents all the projects we have developed. We kept the application’s name because that's where it all started.

I am a parent, why should I use Pictalk AAC?

Every parent understands their child, but it is essential that your child can also communicate with others, such as at school. Pictalk AAC helps your child open up to the world and make themselves understood.

I am a professional, why should I use Pictalk AAC?

From the beginning, we have designed the application based on extensive feedback from our professional and parent users. We understand the problems related to funding, lack of training on AAC, and especially lack of time and energy. Pictalk AAC will save you time and conserve your energy.

I have an old phone, will the application work?

Yes. As long as you have an internet browser like Chrome, Safari, or Firefox, our applications will work.

I have multiple devices, will it work?

Yes. Our automatic synchronization system handles transferring and importing content from other devices.

Basic Features

How do I use Pictalk AAC without an internet connection?

Pictalk AAC automatically downloads all your pictograms to your device. To verify this, go to settings and make sure the green bar indicates "Ready to be used offline."

I am not receiving my new pictograms?

Check that you are logged into your account and connected to the internet. If so, try:
1. Logging out.
2. Closing the application.
3. Logging back in.
Synchronization can take up to five minutes.

How do I organize and structure all my pictograms?

It depends on the person who will use the application. For our little brother, we organized everything by themes or situations. Refer to this video tutorial

Can I share my pictogram collections with other users?

Yes, you can share your collections with other users. Refer to this video tutorial

How often is Pictalk AAC updated?

Every month. We make improvement updates at least once per month and plan a major update every two years.

Registration / Account Creation

I am not receiving the validation email with the token

Check your spam folder. If you are using a professional email, the server might block external emails. Contact your IT support or write to alex@pictalk.org for help.

I lost my password, what should I do?

No worries! Go to this page, then enter your email and you will receive a link to create a new password.

Technical Issues

How do I report a bug?

Errors are automatically sent. If the problem persists, send us an email at alex@pictalk.org explaining the issue. Please provide as many details as possible.

I lost all my pictograms

Click the "Trash" button to check if you can recover your pictograms. If you cannot find them, contact us at alex@pictalk.org.

Accessibility

Is Pictalk AAC accessible for users with vision impairments?

Yes, we strive to make the application as accessible as possible, but each disability is different. It is best to try the application to see if it suits you.

Is Pictalk AAC accessible for users with motor impairments?

In most cases, yes, but use on a phone sometimes requires fine motor skills.

Can the application be used by nonverbal people or those with cognitive disabilities?

Yes, in most cases. It is best to test the application to see if it meets your needs.

How can I customize the application according to the specific needs of my child or patient?

Pictalk AAC offers many settings to adapt to each user's needs. You can create, modify, and delete pictograms to personalize the vocabulary.

Pictalk Creator

Frequently Asked Questions on Security and Data

Frequently Asked Questions on Security and Data

How is user data protected on Pictalk AAC?

We take data security very seriously. All information is stored securely and is not shared with third parties.

Does Pictalk AAC share user data with third parties?

No, we do not share any data with third parties.

How can I permanently delete my account and personal data?

You can follow this written tutorial or send us an email requesting deletion; that also works.